Terms and Conditions
Terms and Conditions
This website is operated by Nilgiri Marten Spices. Throughout the site, the terms “we”, “us” and “our” refer to Nilgiri Marten Spices. Nilgiri Marten Spices offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Update Of Terms and Conditions
We reserve the right to update these Terms and Conditions periodically, and we will inform you of any changes through reasonable means,
such as posting a revised version on the Website. However, any modifications will not be applicable to any disputes between you and us that arose prior to the date on which we posted the revised Terms and Conditions or notified you of the changes.
You acknowledge that it is your responsibility to regularly check www.nilgirimarten.com for any updated Terms and Conditions. Furthermore, by continuing to use or access the Website or engaging with https://www.nilgirimarten.com/ after we post any changes, you agree to abide by the updated Terms and Conditions.
Use of Website
By accessing the services available on this Site and transacting, you agree and acknowledge that you are doing so at your sole risk and exercising your best and prudent judgment before entering into any transaction through this Site.
Nilgiri Marten Spices shall not be held liable for any errors or omissions, whether on its own behalf or that of third parties.
It is your responsibility to ensure that the delivery address for the ordered products is accurate and complete in all respects.
Once payment is received, Nilgiri Marten Spices will arrange for the product to be delivered to the recipient at the shipping address provided by the Buyer, whether through cash on delivery or other payment methods.
When placing an order on this Site, you are making a firm commitment to purchase, and you are obligated to complete the transaction without contesting it in any way.
It is advisable to review the product description carefully before placing an order. By placing an order for a product, you agree to be bound by the conditions of sale included in the item's description.
Our Products
It's important to understand that none of our products related to health, wellness, or nutraceuticals are intended to replace the advice, diagnosis, or treatment of a medical professional.
Please consult the product information, including package inserts, and seek the guidance of your medical professional before using any such products. We do not cover all possible uses, precautions, side effects, and interactions, and we cannot guarantee that any product is safe or effective for you.
Nilgiri Marten Spices are not responsible for any consequences resulting from your use of our products. Always review labels, warnings, directions, and other information provided with the product before using or consuming it. If you have any questions or concerns, please contact Nilgiri Marten Spices.
Please note that the Food and Drug Administration has not evaluated information and statements regarding dietary supplements, and they are not intended to diagnose, treat, cure, or prevent any disease or health condition. If you receive a product that does not meet your expectations, you may return it in accordance with Nilgiri Marten Spice's Return Policy.
Please be aware that it is your responsibility to comply with all applicable local, state, federal, and foreign laws (including minimum age requirements) regarding the purchase, possession, and use of any product.
Criteria for Suspension due to non-compliance
Nilgiri Marten Spices reserves the right to take appropriate action, including but not limited to, temporarily or permanently removing User listings, suspending or terminating User memberships, and denying access to the Site, at its sole discretion and without any prior notice or liability, in addition to any other legal remedies that may be available.
Such action may be taken if the User violates any of the terms and conditions of this Agreement, provides inaccurate, incomplete or false information, or engages in any activity that may cause harm, damage or loss to other Users or Nilgiri Marten Spices.
Placing an Order and its Acceptance
When you confirm your purchase during the checkout process, you are agreeing to pay for the products, as well as any applicable shipping,
handling charges, and taxes. We reserve the right to refuse or cancel orders for various reasons, such as inaccuracies or errors in product
or pricing information or limitations on available quantities. If we cancel your order after charging your credit card or other payment account, we will credit the account in the amount charged. We may limit the number of items purchased per person, household, or order, or prohibit sales to dealers or resellers. Reselling refers to purchasing or intending to purchase products from us for the purpose of selling them commercially to a third party. We will notify you if we apply any such limitations.
Pricing Information
Nilgiri Marten Spices makes every effort to ensure that the product prices listed on the website are current and accurate. However, errors in data entry and updating may occur, and the company reserves the right to cancel an order in case a transaction has been made at an incorrect price. In such rare cases, a full refund will be given to the customer. The company may contact the customer for further instructions or cancel the order at its discretion.
The pricing for products on the website may differ from those available in Nilgiri Marten Spices or its associated apps, and prices are subject to change without notice. All prices on the website are listed in Indian Rupees, and for international card transactions, the bank's exchange rate and charges will apply. Nilgiri Marten Spices has no control over exchange rates or bank charges, and any disputes or queries regarding these issues should be directed to the bank or institution that issued the payment instrument.
GST CHARGES
Max 5% GST is levied on spices and masalas. GST, a single tax on the supply of goods and services, is added to a product's sale price, representing every value addition through production and services.
The ultimate consumer of the product or service is responsible for paying GST.
The applicable GST/VAT amount will be refunded to the source account selected at the time of return initiation, if you return the product. However, no refunds of GST/VAT will be made in relation to shipping charges collected from the consumer under Nilgiri Marten Spices shipping policy.
GRIEVANCE REDRESSAL
To ensure the best possible customer experience, Nilgiri Marten Spices is open to feedback and suggestions for improvement.
If you have any concerns or suggestions regarding our services, you may contact our Grievance Officer, Aswin Prasannakumar, at aswinpk@nilgirimarten.com or +919778307321. In compliance with the Information Technology Act 2000, we are providing you with the name and contact details of our Grievance Officer. Please provide us with the details of your complaint or suggestion, and we will respond to your email within four (4) business days of receipt.
INDEMNIFICATION
User agrees to defend, indemnify and hold harmless Nilgiri Marten Spices, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or Termination of this Agreement.
Governing Law and Jurisdiction:
This website is owned and controlled by Nilgiri Marten Spices in Bengaluru, India and the laws of India shall apply.
This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kochi, Kerala, India or Bengaluru, Karnataka, India in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold Nilgiri Marten Spices, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the Site.
Entire Agreement:
These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, constitute the entire agreement between you and Nilgiri Marten Spices with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Nilgiri Marten Spices with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.
Shipment of Products:
Our products are shipped from various locations in India, including third-party warehouses, stores, or offices, as well as our own.
We strive to deliver your purchases within 7-10 days from the receipt of your order and payment, typically Monday to Sunday. Please keep in mind that goods must be signed for upon delivery, and we will not be held responsible for any products signed for by anyone other than the person who placed the order at the specified address during checkout. Since transactions are authorized by the cardholder, we cannot be held accountable for any incorrect addresses provided at the time of ordering. Our delivery service will not redirect or redeliver to any other address under any circumstances. Products can only be delivered in the cities where they are available on our website. After delivery, we cannot accept responsibility for any damage to the product. Our customer service team will contact you to confirm the delivery date, time, and address. If delivery fails due to the wrong address, the recipient's unavailability, or locked premises, we will make a second attempt and charge additional delivery fees. If you refuse to pay the additional charges, we will cancel your order and refund the full amount, minus the cancellation and delivery fees. In the event of circumstances beyond our control, such as floods, heavy rains, or national bandhs, we may reschedule the delivery. If you receive a delivery with missing or damaged items, please report it to our customer service team on the day of delivery and sign the delivery challan copy, highlighting the shortage of goods, which should be returned to the delivery person.
Return Policy
If the products delivered to you are accurate and as per your original order, no refunds or exchange can be made. However, if any items are damaged, expired, or not as per your original order, please return them to the delivery person with a remark on the delivery challan. You can also contact customer service through the contact us link on the website and mention the return of products, along with the order number and the delivery date. To be eligible for a refund or exchange, all returned items must be unopened, in saleable condition, and accompanied by a copy of the original receipt and a return/exchange authorization number.
Please note that we do not offer refunds or exchanges on any sale of opened or used products. Postage and charges for return of products will not be refunded. Please allow one to three weeks from the day you return your package for your refund request to be processed. We will contact you once your return is complete.
This website is operated by Nilgiri Marten Spices. Throughout the site, the terms “we”, “us” and “our” refer to Nilgiri Marten Spices. Nilgiri Marten Spices offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Update Of Terms and Conditions
We reserve the right to update these Terms and Conditions periodically, and we will inform you of any changes through reasonable means,
such as posting a revised version on the Website. However, any modifications will not be applicable to any disputes between you and us that arose prior to the date on which we posted the revised Terms and Conditions or notified you of the changes.
You acknowledge that it is your responsibility to regularly check www.nilgirimarten.com for any updated Terms and Conditions. Furthermore, by continuing to use or access the Website or engaging with https://www.nilgirimarten.com/ after we post any changes, you agree to abide by the updated Terms and Conditions.
Use of Website
By accessing the services available on this Site and transacting, you agree and acknowledge that you are doing so at your sole risk and exercising your best and prudent judgment before entering into any transaction through this Site.
Nilgiri Marten Spices shall not be held liable for any errors or omissions, whether on its own behalf or that of third parties.
It is your responsibility to ensure that the delivery address for the ordered products is accurate and complete in all respects.
Once payment is received, Nilgiri Marten Spices will arrange for the product to be delivered to the recipient at the shipping address provided by the Buyer, whether through cash on delivery or other payment methods.
When placing an order on this Site, you are making a firm commitment to purchase, and you are obligated to complete the transaction without contesting it in any way.
It is advisable to review the product description carefully before placing an order. By placing an order for a product, you agree to be bound by the conditions of sale included in the item's description.
Our Products
It's important to understand that none of our products related to health, wellness, or nutraceuticals are intended to replace the advice, diagnosis, or treatment of a medical professional.
Please consult the product information, including package inserts, and seek the guidance of your medical professional before using any such products. We do not cover all possible uses, precautions, side effects, and interactions, and we cannot guarantee that any product is safe or effective for you.
Nilgiri Marten Spices are not responsible for any consequences resulting from your use of our products. Always review labels, warnings, directions, and other information provided with the product before using or consuming it. If you have any questions or concerns, please contact Nilgiri Marten Spices.
Please note that the Food and Drug Administration has not evaluated information and statements regarding dietary supplements, and they are not intended to diagnose, treat, cure, or prevent any disease or health condition. If you receive a product that does not meet your expectations, you may return it in accordance with Nilgiri Marten Spice's Return Policy.
Please be aware that it is your responsibility to comply with all applicable local, state, federal, and foreign laws (including minimum age requirements) regarding the purchase, possession, and use of any product.
Criteria for Suspension due to non-compliance
Nilgiri Marten Spices reserves the right to take appropriate action, including but not limited to, temporarily or permanently removing User listings, suspending or terminating User memberships, and denying access to the Site, at its sole discretion and without any prior notice or liability, in addition to any other legal remedies that may be available.
Such action may be taken if the User violates any of the terms and conditions of this Agreement, provides inaccurate, incomplete or false information, or engages in any activity that may cause harm, damage or loss to other Users or Nilgiri Marten Spices.
Placing an Order and its Acceptance
When you confirm your purchase during the checkout process, you are agreeing to pay for the products, as well as any applicable shipping,
handling charges, and taxes. We reserve the right to refuse or cancel orders for various reasons, such as inaccuracies or errors in product
or pricing information or limitations on available quantities. If we cancel your order after charging your credit card or other payment account, we will credit the account in the amount charged. We may limit the number of items purchased per person, household, or order, or prohibit sales to dealers or resellers. Reselling refers to purchasing or intending to purchase products from us for the purpose of selling them commercially to a third party. We will notify you if we apply any such limitations.
Pricing Information
Nilgiri Marten Spices makes every effort to ensure that the product prices listed on the website are current and accurate. However, errors in data entry and updating may occur, and the company reserves the right to cancel an order in case a transaction has been made at an incorrect price. In such rare cases, a full refund will be given to the customer. The company may contact the customer for further instructions or cancel the order at its discretion.
The pricing for products on the website may differ from those available in Nilgiri Marten Spices or its associated apps, and prices are subject to change without notice. All prices on the website are listed in Indian Rupees, and for international card transactions, the bank's exchange rate and charges will apply. Nilgiri Marten Spices has no control over exchange rates or bank charges, and any disputes or queries regarding these issues should be directed to the bank or institution that issued the payment instrument.
GST CHARGES
Max 5% GST is levied on spices and masalas. GST, a single tax on the supply of goods and services, is added to a product's sale price, representing every value addition through production and services.
The ultimate consumer of the product or service is responsible for paying GST.
The applicable GST/VAT amount will be refunded to the source account selected at the time of return initiation, if you return the product. However, no refunds of GST/VAT will be made in relation to shipping charges collected from the consumer under Nilgiri Marten Spices shipping policy.
GRIEVANCE REDRESSAL
To ensure the best possible customer experience, Nilgiri Marten Spices is open to feedback and suggestions for improvement.
If you have any concerns or suggestions regarding our services, you may contact our Grievance Officer, Aswin Prasannakumar, at aswinpk@nilgirimarten.com or +919778307321. In compliance with the Information Technology Act 2000, we are providing you with the name and contact details of our Grievance Officer. Please provide us with the details of your complaint or suggestion, and we will respond to your email within four (4) business days of receipt.
INDEMNIFICATION
User agrees to defend, indemnify and hold harmless Nilgiri Marten Spices, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or Termination of this Agreement.
Governing Law and Jurisdiction:
This website is owned and controlled by Nilgiri Marten Spices in Bengaluru, India and the laws of India shall apply.
This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kochi, Kerala, India or Bengaluru, Karnataka, India in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold Nilgiri Marten Spices, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the Site.
Entire Agreement:
These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, constitute the entire agreement between you and Nilgiri Marten Spices with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Nilgiri Marten Spices with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.
Shipment of Products:
Our products are shipped from various locations in India, including third-party warehouses, stores, or offices, as well as our own.
We strive to deliver your purchases within 7-10 days from the receipt of your order and payment, typically Monday to Sunday. Please keep in mind that goods must be signed for upon delivery, and we will not be held responsible for any products signed for by anyone other than the person who placed the order at the specified address during checkout. Since transactions are authorized by the cardholder, we cannot be held accountable for any incorrect addresses provided at the time of ordering. Our delivery service will not redirect or redeliver to any other address under any circumstances. Products can only be delivered in the cities where they are available on our website. After delivery, we cannot accept responsibility for any damage to the product. Our customer service team will contact you to confirm the delivery date, time, and address. If delivery fails due to the wrong address, the recipient's unavailability, or locked premises, we will make a second attempt and charge additional delivery fees. If you refuse to pay the additional charges, we will cancel your order and refund the full amount, minus the cancellation and delivery fees. In the event of circumstances beyond our control, such as floods, heavy rains, or national bandhs, we may reschedule the delivery. If you receive a delivery with missing or damaged items, please report it to our customer service team on the day of delivery and sign the delivery challan copy, highlighting the shortage of goods, which should be returned to the delivery person.
Return Policy
If the products delivered to you are accurate and as per your original order, no refunds or exchange can be made. However, if any items are damaged, expired, or not as per your original order, please return them to the delivery person with a remark on the delivery challan. You can also contact customer service through the contact us link on the website and mention the return of products, along with the order number and the delivery date. To be eligible for a refund or exchange, all returned items must be unopened, in saleable condition, and accompanied by a copy of the original receipt and a return/exchange authorization number.
Please note that we do not offer refunds or exchanges on any sale of opened or used products. Postage and charges for return of products will not be refunded. Please allow one to three weeks from the day you return your package for your refund request to be processed. We will contact you once your return is complete.